Reference

How megawins Handles Your Personal Data

Your account data, wallet details and device information stay under our care — here is exactly how we collect, use and protect what you share with us.

Account data protectedDANA, OVO, GoPay wallet info handled securelyNo third-party data sellingYour right to request data deletionIndonesia-eligible users only

Explore the Lobby Read FAQ

Data We Collect and Why We Use It

megawins Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with megawins, we collect the details you provide directly — your name, contact information, and the payment method you connect, whether that is DANA, OVO or GoPay. We also collect technical data your device sends automatically: IP address, browser type, session

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timestamps and pages visited. This lets us keep your account running smoothly and spot anything unusual. Payment data from DANA, OVO or GoPay transactions is used strictly to process deposits and withdrawals — we do not store full wallet credentials on our side. We may also
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use anonymised, aggregated behaviour data to understand how the lobby is being used and where we can improve. We do not sell, rent or trade your personal data to third parties for their own marketing purposes. Access to your data inside megawins is limited to the
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teams who need it to run your account and handle your queries. Availability of this service depends on local law and is only accessible where local regulations permit.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Live Chat Support Open the chat widget inside your account to raise a privacy query directly. Our team can help you request data access or flag a concern about how your information is handled.

Email Privacy Request Send a written data request to our support email for formal queries — deletion requests, data export, or questions about how your DANA or OVO details are stored.

Account Settings Path Head to your account settings page to manage marketing preferences and review what contact details we hold. Changes you save there take effect on your next session.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Cookies and Tracking

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can adjust cookie permissions through your browser settings at any time.

Account Security Measures

Your account password is stored in hashed form — we never hold it in plain text. Login attempts are monitored, and unusual activity from a new device triggers an OTP verification step.

Data Retention Policy

We keep your account data for as long as your account is active and for a period after closure as required by applicable regulations. After that period, records are deleted or anonymised.

Requesting Changes to Your Data

You can ask us to correct inaccurate details, export a copy of your data, or delete your account entirely. Submit the request via live chat or email and we will confirm receipt in writing.

Your Privacy Questions Answered

These are the questions we hear most from people in Indonesia who want to understand their data rights on megawins. If your question is not here, our support team can answer it directly through live chat or email.

We collect your name, email address, phone number and the payment method you choose — DANA, OVO or GoPay. We also log your device type, IP address and session activity for security purposes.

We record transaction references needed to process your deposits and withdrawals, but we do not store your full wallet credentials or PINs. Payment verification happens through the wallet provider's own system.

Yes. Send a data export request via our support email or live chat. We will compile what we hold on your account and deliver it to your registered contact address within a reasonable timeframe.

Contact our support team through live chat or email, state that you want your account closed and data deleted. We will confirm the request and action it in line with our retention obligations.

We do not sell or trade your personal data. We only share it with service providers who help us operate the platform — such as payment processors — and only for that specific, limited purpose.

Go to your account settings page and edit the relevant field. For security, some changes — like your registered phone number — may require an OTP confirmation before the update is saved.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How megawins Handles Your Personal Data

Reach Us About Your Data

Data Handling, Cookies and Account Security

Cookies and Tracking

Account Security Measures

Data Retention Policy

Requesting Changes to Your Data

Your Privacy Questions Answered

01 What personal data does megawins collect when I register?

02 Is my DANA, OVO or GoPay wallet information stored on megawins servers?

03 Can I request a copy of all the data megawins holds about me?

04 How do I ask megawins to delete my account and personal data?

05 Does megawins share my data with other companies?

06 How can I update the contact details linked to my megawins account?

Privacy Policy

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