Reference

What You Agree To When You Use megawins

These terms set out how your megawins account works — what we expect from you, what you can expect from us, and how your wallet activity via DANA, OVO, or GoPay fits into that agreement.

Account holder responsibilitiesDANA, OVO, GoPay wallet useEligible regions onlyFair use conditionsAccount suspension rights

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How These Terms Shape Your megawins Account

megawins Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on megawins, you confirm that you have read these terms and accept them as binding. Your account is personal — it cannot be shared, transferred, or used by anyone other than the registered holder. Each account is tied to one verified identity,

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and any wallet linked to that account, whether DANA, OVO, or GoPay, must belong to the same person. We reserve the right to request identity verification at any point, and we may suspend activity while that check is in progress. Withdrawals will only be sent back
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to the same wallet used to deposit, which means your OVO or GoPay balance is the return route if that is how you funded your account. We also keep the right to update these terms when our services or local legal requirements change. When that happens,
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we will post the revised version here, and your continued use of the account means you accept the update. If you disagree with a change, you should stop using the account and contact our support team to close it cleanly. These terms are written in English
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and are governed by the rules applicable in eligible regions where access is permitted under local law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security and Policy Commitments

Behind these terms are real operational controls. Your account data is stored with encryption in transit and at rest. We do not share your personal details or wallet information — including your DANA, OVO, or GoPay account numbers — with third parties outside of what is needed to process your transactions. If you believe your account has been accessed without your permission, contact support immediately and we will lock the account while we investigate.

Data Retention We keep your account records for as long as required by applicable rules in eligible regions. You can request a summary of what we hold by contacting support directly.

Wallet Privacy Your DANA, OVO, and GoPay details are used only to process deposits and withdrawals on your verified account. We do not store full wallet credentials beyond what the transaction requires.

Account Security Steps We use OTP verification on login and on sensitive account changes. If you change your registered mobile number or wallet, we require identity confirmation before the update goes through.

Requesting Changes To update your registered details or request account closure, contact support through live chat or email. We process those requests in writing so both sides have a clear record.

TERMS CONTACT PATHS

Reach Us About Any Terms Question

If something in these terms is unclear, or you want to raise a dispute about how a rule was applied to your account, our support team handles that directly. You can reach us through live chat inside your account, by email, or via the help form on this page. Response times vary, but we work through account and terms queries in the order they arrive — no queue-jumping, no special tiers.

Live Chat Open the chat widget from inside your logged-in account to raise a terms or account question with our support team in real time.

Email Support Send your query to our support address for written records. Useful when you need to attach screenshots or reference a specific transaction from your DANA or OVO wallet.

Help Form Use the on-page help form to submit a terms dispute or account review request. We log every submission and follow up to the contact detail you provide.

Common Questions About These Terms

These are the questions we hear most often from people in Surabaya and across Indonesia when they read through the terms for the first time. Short answers, no jargon — if you need more detail, our support team can walk through any specific clause with you.

No. Each person is allowed one account only. If we detect duplicate accounts linked to the same identity or wallet — DANA, OVO, or GoPay — both accounts may be suspended pending review.

We may restrict, suspend, or close your account depending on the breach. Any balance that remains is handled according to the specific rule that was violated, as outlined in the relevant clause.

We update this page and note the revision. Your continued use of the account after a terms update counts as acceptance. If you want to review what changed, check this page or ask support.

Yes. Any deposit or withdrawal processed through OVO or GoPay on your account falls under these terms. The wallet must be registered in your own name to match your verified account identity.

Yes. Contact us through live chat or email with your account details and the specific decision you want to challenge. We will review it and respond in writing with our findings.

Access depends on local law and is available only where permitted in your region. If access is restricted in your area, these terms still apply to any prior account activity on your record.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Use megawins

Account Security and Policy Commitments

Reach Us About Any Terms Question

Common Questions About These Terms

01 Can I have more than one megawins account?

02 What happens if I break these terms?

03 How will I know if the terms change?

04 Do these terms cover my wallet transactions through OVO or GoPay?

05 Can I dispute a decision made against my account under these terms?

06 Is access to megawins available everywhere in Indonesia?

Terms & Conditions

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